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P-EBT Parent Portal

P-EBT Parent Portal

 

The P-EBT Parent Portal allows parents to view and receive information about their child’s P-EBT benefits.

First, you will need to create a CAFÉ account. You can view detailed instructions on how to do so here.

Now that you've created a CAFÉ account, you can navigate to the P-EBT Portal within CAFÉ. To link a student's P-EBT case to your CAFE account, you will need the following information:

  • Student Date of Birth
  • Student First Name
  • Student Last Name
  • Local Student ID
  • School Name

Providing this information allows you to view your child’s P-EBT case.

If you have more than one child receiving P-EBT, you can link each of their cases to your CAFÉ account by following the same steps.

NOTE: It is important to log out of CAFÉ at the end of each session. Otherwise, if you return later and try to log in, your account may be temporarily frozen and you may be unable to log in again until the system resets at midnight.

What can I see on the P-EBT Portal?

After linking your child’s account, you will have access to information regarding your child’s P-EBT case, including:

  • Local Student ID
  • Learning Style
  • School Name
  • Mailing Address
  • Benefit Status
  • Benefit Amount

What is not available on the P-EBT Portal?

At this time, parents will not be able to ask for corrections, including address changes on the P-EBT portal. However, we are working on additional features that would allow parents to make such changes or requests.

Also, parents of students for which benefits have not yet been issued will not be able to view their child’s information.

Understanding the P-EBT Parent Portal

The P-EBT Parent Portal allows parents to view and receive information about their child’s P-EBT benefits.

To access it, you’ll need to create a CAFÉ account and link your child’s case in the portal. We’ve published instructions and troubleshooting tips on how to do so here: http://www.dcfs.la.gov/page/pebt-parent-portal.

After you’ve linked your child’s case and entered the P-EBT Parent Portal, you will see the details of your child’s case. At the top of the page is your child’s case summary, including their local student ID and the address where the card was mailed.

In addition to the case summary, you will also be able to see the benefits that have been issued or approved. The labeled sections are as follows:

  1. P-EBT Benefit Status: This indicates the status of your child’s P-EBT benefits. “Awaiting issuance” means the child’s case is in process, but benefits have not yet been issued. “Eligible” means the student is eligible for the P-EBT program. This does not indicate the student is eligible for every month of the P-EBT program.
  2. P-EBT Benefit Amount: This is the benefit amount that has been issued for one month of P-EBT benefits.
  3. P-EBT Benefit Issue Date: This is the date on which the listed month’s benefits were issued.
  4. Learning Style: This was the learning style, as submitted by the school, for the listed month.
  5. P-EBT Benefit Start Month: This is the month for which benefits were issued. It is always a single month with the last date of the month being listed under “P-EBT Benefit End Month.”

Depending on the information submitted by your child’s school, it is possible to have as few as one entry or as many as 11 entries in the P-EBT Portal. If any month is not listed on the Portal, it means either the school did not submit information for that month or that the school did not submit the student as eligible for that month – i.e. the student was submitted as in-person for that month.

The following months can be listed in the Portal. The date in parenthesis is what would appear under “P-EBT Benefit Start Month”: August 2020 (8/1/2020), September 2020 (9/1/2020), October 2020 (10/1/2020), November 2020 (11/1/2020), December 2020 (12/1/2020), January 2021 (1/1/2021), February 2021 (2/1/2021), March 2021 (3/1/2021), April 2021 (4/1/2021), May 2021 (5/1/2021) and Summer benefits which covers June and July (6/1/2021).

If you believe there is an issue with any of the information in the Portal, please contact the school or school district. They must submit any necessary changes directly to DCFS.

How to Use the Parent Portal

Before accessing the P-EBT Parent Portal, you will need to create a CAFE account if you do not already have one. Click here for video instructions or here for step-by-step instructions on how to do so.

How to Create a CAFÉ Account

 

 

Video Instruction

 

Step-by-step Instruction

 
CAFE Pilot - Create a New Account - Step 1

From the CAFÉ Home Page, select Click Here to Get Started!

 

CAFE Pilot - Create a New Account - Step 2

Read about getting started and creating and account. Click Next.

 

CAFE Pilot - Create a New Account - Step 3

Fill in your first and last name and a valid email address.

 

CAFE Pilot - Create a New Account - Step 4

Create a user ID, password, and PIN.

 

CAFE Pilot - Create a New Account - Step 5

Complete the security check and user acceptance agreement. Click Next.

 

CAFE Pilot - Create a New Account - Step 6

On the My.La.gov screen, check or enter your first and last name.

 

CAFE Pilot - Create a New Account - Step 7

Enter the user ID and password you created in Step 4.

 

CAFE Pilot - Create a New Account - Step 8

Enter your PIN (created in Step 4) and your email address.

 

CAFE Pilot - Create a New Account - Step 9

Click Create My Account. We will send an email to validate your email address.

Please note:

  • Check your email junk/spam folders for the message.
  • Email addresses must be validated within 24 hours.

 

Troubleshooting

When I try to link my child's P-EBT case to my CAFÉ account, it cannot find the case. What do I do?

First, please try the following:

  • If you have already received your child’s P-EBT card, please make sure you are entering their first and last names exactly as they appear on the card.
  • Please make sure you are entering the child’s date of birth in the correct format. It must include the slashes (/) and be entered as MM/DD/YYYY.
  • Make sure you are entering the child’s ENTIRE local student ID number, not just the last 4 digits. (For tips about where you might find your child’s local student ID, see our FAQs here.)
  • Be sure to select the child’s school name from the dropdown menu. If you type it in manually and there are any differences in spelling, it will trigger an error and will not find your child’s case.

If you have done all of the above and the system still cannot locate your child’s P-EBT case, one or more of the following reasons may apply:

  • The student’s PEBT card is in queue for mailing. Due to the large volume of cards, a weekly limitation is in place on the number of new cards that can be mailed out to the public. Please allow 4-6 weeks from the date that the school submits the student’s correct information to receive the P-EBT card.
  • The student’s information has been submitted by the school with errors that would prevent the P-EBT card from being mailed out. (Example: Date of birth is missing or in the wrong format, or the mailing address is incomplete). We are actively working with schools to correct these errors to allow for the P-EBT card to be mailed out.
  • The school has notified DCFS of a change in address for a P-EBT card that has already been mailed out to the original address. Please allow 6-8 weeks for a card to be resent to a new address from the date DCFS is notified of an address change.
  • The school has not submitted the student’s information to DCFS for P-EBT.
  • The student did not qualify for P-EBT because, according to school attendance records, they were learning fully in-person between August 2020 through May 2021.
  • The student did not qualify for P-EBT because their school does not participate in the National School Lunch Program or the student is not eligible for free or reduced-priced meals.

My child’s school confirmed they submitted all required information. How long before I can see and link my child’s P-EBT case in the Parent Portal? When would my child receive their card?

Once a school submits all required information correctly, your child’s case can be linked in the Parent Portal 1-2 weeks from the date DCFS approves the submission. At first, your child’s case will appear with a status of “Awaiting Issuance.” That means the child is in line for benefits to be issued. The status will change to “Eligible” once the child’s card/benefits are issued (within 1-2 weeks). A P-EBT flyer will be arriving by mail, followed by the card. Please allow 30 days from receipt of the flyer for the card to arrive.

I changed my address with my child’s school. How long before I see the change in the Parent Portal? If my child’s card was sent to the old address, when will we receive the replacement card?

Once a school verifies the change of address and formally submits a change, the update will appear in the Parent Portal in 1-2 weeks from the date DCFS received the change. Updates of this kind are run weekly and appear in the Parent Portal on Wednesdays. A new replacement card would be issued the next day and may take up to 30 days to arrive by mail.

What do these benefits status messages mean? What is "awaiting issuance"?

Once you have linked your child’s P-EBT case, you will see a benefits status of either “eligible” or “awaiting issuance.”

  • “Eligible” means the benefits have been issued.
  • “Awaiting issuance” means the child’s case is in process, but benefits have not yet been issued.

My child received P-EBT benefits for a hybrid learning style when they were actually fully virtual. The school confirmed there was an error and submitted the corrected information to DCFS. How long before I see the change in the Parent Portal? When would my child receive the additional benefits?

Changes in learning style will be processed after all benefits for the 2020-21 school year have been issued. Learning style updates will start reflecting in the Parent Portal beginning in mid-August. The benefits will be issued and available on cards within days of the change appearing in the portal.

My child hasn’t received any P-EBT benefits (or received benefits in the first issuance but not in the second issuance, even though they were still hybrid/virtual). My school confirmed my child is eligible and said they submitted all the information to DCFS. When will my child receive their benefits?

If the information submitted to DCFS contains a data error, the school must correct the data and resubmit the information to DCFS. Once a school submits all required information correctly, the case can be processed. Updates of this kind are run weekly, and the change will appear in the Parent Portal on Wednesdays. The benefits will be issued and available on cards within days of the change appearing in the portal.

My child received benefits for one or two months, but not the other month that was supposed to have been issued, even though they were hybrid/virtual during that time (e.g., We got benefits for November and December, but not January, even though we were still hybrid/virtual). My school confirmed my child is eligible for benefits for the missing month and said they submitted the corrected information to DCFS. When will my child receive their benefits for the missing month?

Once a school has submitted all required information correctly, the additional benefits can be processed. Updates of this kind are processed weekly, with the change appearing in the Parent Portal on Wednesdays. The benefits will be issued and available on cards within days of the change appearing in the portal.

I logged into my CAFÉ account earlier, but now I can't get back in. What happened?

It’s important to log out of your account when you are finished with your CAFÉ session. Failure to log out could temporarily freeze the account and prevent you from logging in until the system resets at midnight. If this has happened to you, please wait until the next day (after midnight) and try to log in again.

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