Louisiana, Other States’ EBT Card Shipments Delayed

Severe Winter Weather and Pandemic-Related Supply Chain and Labor Shortages Crippling Card Services and Shipping

We have been looking into reports of unusual delays in the receipt of EBT cards. Some households are reporting it is taking well beyond the 10-14 business days typical for cards to be delivered.

If you’re waiting for a card, please be assured your request has been received and is being processed by our contractor. However, severe winter weather and pandemic-related supply chain and labor challenges are affecting EBT contractors and compounding the delay in the production and shipment of cards – not just to Louisiana, but throughout the U.S. Please be patient. Your EBT card is on the way. There is no need to call or to order another card.

We understand your frustration. We are working with our EBT contractor, Inmar, and the USDA Food and Nutrition Service to identify ways to work around the weather and expedite EBT card deliveries.

IMPORTANT: If you’ve already requested a card and are experiencing a delay, please do not request another card. Ordering another card will deactivate the initial card and increase your delay.

If you need a replacement EBT card and haven’t already ordered one, you may request a new card after you have canceled your current card. You can do this in the following ways:

Mobile: Log into the LifeInCheck EBT mobile app for iOS and Android and select the "My Account" icon on the bottom right of the screen. There will be a list of options available including one to deactivate or cancel your card and request a new replacement card.
Web: Go to http://www.LifeInCheckEBT.com and select the "Card Management" tab on the top of the screen. This will bring you to a screen where you can cancel your card and request a new replacement card.
Phone: Call the EBT customer service line at 1-888-997-1117 and listen for the option to report your card as lost, stolen or damaged.
Parent Portal: Pandemic EBT (P-EBT) card holders can use the Parent Portal on the CAFÉ Self-Service Portal: http://www.dcfs.la.gov/cafe

DCFS is an equal opportunity provider - dcfs.la/3up2vlf