Help us protect Louisiana's children. Report Child Abuse & Neglect: 1-855-4LA-KIDS (1-855-452-5437) toll-free, 24 hours a day, seven days a week
DCFS COVID-19 Updates
Due to the threat of severe weather associated with Hurricanes Marco and Laura, Commissioner of Administration Jay Dardenne is announcing that state offices will be closed tomorrow, Monday, Aug. 24, in 35 south Louisiana parishes.
Foster Parent Trainings Postponed
Due to concerns about the spread of the COVID-19 virus, all in-person Foster Parent Orientations and Pre-service trainings have been postponed. DCFS will provide updates as they become available.
What You Need to Know Before Visiting a DCFS Office
Visitors to DCFS offices should be prepared to answer some screening questions and have their temperature checked at the door, to wear a mask or face covering at all times while in the building, and to be asked to return at a later date if showing any symptoms of COVID-19, the illness caused by the coronavirus. Visitors also should be prepared to wait outside the office, while maintaining the recommended 6 feet of social distancing between people, or in their vehicles if the office’s capacity has already been reached.DCFS offices are open to the public with an decreased capacity. This is in an effort to continue to mitigate further spread of the coronavirus and maintain safety for visitors and staff.
To reduce potential wait times, DCFS encourages clients and applicants to continue to access services electronically or by phone whenever possible, as follows:
- To report child abuse, call Louisiana’s child abuse hotline at 1-855-4LA-KIDS (1-855-452-5437), or for mandatory reporters, visit dcfs.la.gov/mandatedreporters.
- To access SNAP, FITAP, KCSP or Child Support, apply online via the CAFÉ Self-Service Portal (dcfs.la.gov/cafe) or get information about the services online at www.dcfs.la.gov/page/family-support or by calling the LAHelpU Customer Service Center at 1-888-LA-HELP-U (1-888-524-3578).
- SNAP recipients and applicants can access frequently-asked questions at http://www.dcfs.louisiana.gov/page/snap-covid19-response-faqs.
- Child support clients will find FAQs at http://www.dcfs.louisiana.gov/page/185.