Keep Your Benefits Safe from Skimming

Skimming is a type of theft that can happen anywhere you swipe your EBT card. It happens when illegal devices are installed on card reader machines such as ATMs, point-of-sale (POS) terminals, or fuel pumps. The skimming device captures the card information and PINs when a card is swiped. Criminals use the stolen information to create fake cards. More than $1 billion is stolen yearly from consumers and financial institutions across the United States.

Skimmed SNAP or SUN Bucks benefits WILL NOT be replaced.

Skimming is an issue nationwide. Louisiana has enabled new security features
that customers can turn on or off through the LifeinCheck Cardholder portal website.

Skimming is an issue nationwide. Louisiana has enabled new security features that cardholders can activate through the LifeinCheck Cardholder portal website.

EBT cardholders can use these security features to:• Set spending limits• Block out-of-state transactions• Block online transactions and activities including balance checks through online retailers

The cardholder can turn the security features on and off at their convenience.
EBT cardholders can set-up the new security features by:• logging into their account at https://www.lifeincheckebt.com• Calling the EBT customer service line at 1-888-997-1117• Calling the DCFS customer service line at 1-888-524-3578

Click here to learn more about new EBT security features to protect your SNAP benefits

Taking the steps listed below can help ensure the safety of your nutrition and cash benefits:

Change your EBT card PIN once a month. Visit www.LifeInCheckEBT.com or call the EBT customer service line at 1-888-997-1117. A great time to do this is right before your benefits are issued.
Avoid simple PINs. Number combinations such as 1111, 1234, or 9876 may be easy for others to guess.
Keep your PIN and card number secret. Do not share your PIN or card number with anyone outside your household.
Cover the keypad when you enter your PIN on a machine. Check the card machine for any unusual devices or signs of tampering.
Beware of phishing. State agencies and EBT processors will never call or text to ask for your PIN or card number.
Check your EBT account regularly for unauthorized charges. If you see any, change your PIN right away to stop the thief from making new purchases.
Report suspicious activity to the EBT customer service line.
Contact DCFS if you think you are the victim of card skimming and your SNAP benefits were stolen.

If you have not downloaded the LifeInCheck mobile app, click on one of the links below: