Help us protect Louisiana's children. Report Child Abuse & Neglect: 1-855-4LA-KIDS (1-855-452-5437) toll-free, 24 hours a day, seven days a week
LAHelpU Customer Service Center Information
| Regular Hours of Operation | |
|---|---|
| Monday - Friday (except state holidays, official office closures) | 7:30 am - 6:00 pm |
| Additional Information (DCFS Emergency/Disaster Closures) | |
To Contact the LAHelpU Customer Service Center
Call LAHelpU Customer Service Center at (888) 524-3578.
- SNAP
- To speak with a customer service representative about SNAP, select your language, then press these numbers as prompted: 3-2-1-3-6.
- Tip: Don't press all five numbers at once. Wait for the prompts. When asked to make a selection the first time, press the number for your language. At the second prompt press 3. At the third prompt press 2. At the next prompt, press 1. Then press 3. Finally, press 6.
Email LAHelpU at LAHelpU.DCFS@la.gov.
- Include your name as it appears in our records, all of your contact information and the last four digits of your Social Security number. Also, make sure to include a reliable phone number where you can be reached in case we require additional information.
- If you are an existing SNAP client, include your Case ID (the shorter number on the front of your EBT card). For Child Support clients, you can find this number in your paperwork or by logging into the CAFÉ Self Service Portal.
- Our team works hard to respond quickly, but due to the high number of requests, responses may take up to three to four business days.
The fastest way to submit your documents is by faxing them to DCFS:
- For Economic Stability programs (SNAP, KCSP, FITAP)
- FAX: (225) 663-3164
- For Child Support Enforcement
- FAX: (225) 663-3165
To reduce potential wait times, DCFS encourages clients and applicants to continue to access services electronically or by phone whenever possible, as follows:
- To report child abuse, call Louisiana’s child abuse hotline at 1-855-4LA-KIDS (1-855-452-5437), or for mandatory reporters, visit dcfs.la.gov/mandatedreporters.
- To access SNAP, FITAP, KCSP or Child Support, apply online via the CAFÉ Self-Service Portal (dcfs.la.gov/cafe) or get information about the services online at www.dcfs.la.gov/page/family-support or by calling the LAHelpU Customer Service Center at 1-888-LA-HELP-U (1-888-524-3578).
- SNAP recipients and applicants can access frequently-asked questions at http://www.dcfs.louisiana.gov/page/snap-covid19-response-faqs.
- Child support clients will find FAQs at http://www.dcfs.louisiana.gov/page/185.