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Operating Status

 


DCFS Operating Status


Welcome to the DCFS Operating Status page. Here, you'll find all the latest information about any office closures or system outages that may be affecting our services. At DCFS, we understand that even a minor interruption to our systems can have a significant impact on our clients and partners. That's why we're committed to keeping you informed and up-to-date at all times.

We take the reliability and availability of our services and systems very seriously. We continuously work to minimize any disruptions and improve our performance. Thanks for your patience and for the privilege of serving you.

 


Latest Update:

Monday, January 16, 2024 12:00 AM

All state offices, including all DCFS offices, will be closed on January 16, due to predicted severe weather. This is a statewide office closure.

Monday, January 15, 2024 12:00 AM

All state offices, including all DCFS offices, will be closed on Monday, January 15, 2024, due to the Dr. Martin Luther King, Jr. holiday. 

Monday, January 8, 2024 12:00 PM

All state offices, including all DCFS offices, will close at noon Monday, January 8, 2024, due to predicted severe weather. This is a statewide office closure.

Sunday, December 10, 2023 05:00 PM - 9:00 PM

Systems Maintenance on Sunday, December 10, 2023, from 5:00 pm to 9:00 pm may cause technical difficulties with some DCFS platforms and portals. In case of a life-threatening emergency, contact local law enforcement. Mandatory reporters can submit reports at www.dcfs.la.gov/MandatedReporterPortal. The safety and well-being of our children are our top prioritiesWe apologize for any inconvenience.

Thursday, August 3, 2023 08:00 AM

The Baton Rouge Child Support Enforcement office located at 5825 Florida Blvd., Suite 20100, Baton Rouge, LA 70806 has reopened and resumed normal service.

Friday, May 19, 2023 04:15 PM

SNAP Interviews to be Rescheduled

DCFS staff are texting SNAP recipients who missed a scheduled interview as a result of the statewide system outage (May 18-19, 2023). If you missed your interview because of the outage, you will also will receive a letter confirming a new time for your rescheduled appointment.

Friday, May 19, 2023 02:53 PM

DCFS is working to process child support payments as quickly as possible. You can verify if a payment has posted by checking the Customer Portal at www.dcfs.la.gov/cafe.

We apologize for any inconvenience this statewide network outage has caused.

Thursday, May 18, 2023 07:31 AM

The Louisiana State Network has experienced an outage that is affecting all state email capability and systems that support DCFS programs and services, including the CAFE Self Service Portal.
The state Office of Technology Services is working to resolve the issue. We will post updates as they are available and apologize for any inconvenience this statewide outage is causing.
The email outage is affecting the operation of the DCFS Child Abuse/Neglect Hotline. Until the toll-free number returns to full operation, please make emergency reports to law enforcement. Mandatory reporters may still enter reports of abuse and/or neglect through the mandatory reporter portal at www.dcfs.la.gov/MandatedReporterPortal.
 
We apologize for any inconvenience this may cause.

 

 

 

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