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Bureau of Communications

  • Serves as a spokesperson for the Secretary and for the Department as a whole.
  • Coordinates media outreach for the Department across the state. 
  • Serves as a liaison for the Department with the media and manages major media campaigns on programs and services. 
  • Advises the Secretary and other departmental officials on public relations issues. 
  • Consults on, manages, and prepares print, audio, and video materials as needed. 
  • Handles public information, public relations and communications activities for the Department. 
  • Interprets departmental policies and actions for the media, agency clients, and the public. 
  • Tracks and analyzes media coverage. 
  • Serves as liaison between the Department and the Governor's Press Office, lawmakers, other state agencies, federal regulatory and budgetary agencies, the public and the media. 
  • Facilitates flow of information internally to increase productivity.

Questions for the DCFS Press Office? Email the entire team at

Heidi Rogers Kinchen

Press Secretary/Communications Director
(225) 726-0284

For more information from the Department of Children and Family Services, please visit the DCFS Newsroom.

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