CAFE - User ID Recovery, Password Reset

Please see the following tips on how to recover your CAFÉ User ID and reset your CAFÉ password. There are three options:

• Go to the CAFÉ home page - (https://cafe-cp.dcfs.la.gov/selfservice/)

• If you forgot or lost your user ID, click the Forgot User ID link on the home page to enter the email address associated with your account. You will receive your user ID via email.
• If you forgot or lost your password, click the Forgot Password link on the home page. Answer three security questions and reset your password.

• Contact DCFS at (225) 342-6700 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.

• Email LAHelpU.dcfs@LA.GOV with the following information:

• Name
• User Name, if you know it and are requesting a password reset
• Address (for verification purposes)
• DOB
• Case Number*
• Phone number
  
  * For SNAP clients, your CID# is located on your EBT card. It is the small number listed underneath your 16 digit card number. For child support clients, your case number is your LASES #. This can be located on most documents that have been sent to you.